Bondgate IT Services Ltd - Terms and Conditions

.uk Domain Names

Any .uk domain names provided by Bondgate IT are subject to the following additional terms and conditions.

Registration

By registering or renewing a .uk domain name you are entering into a contract with Nominet UK for the purposes of the domain name. These terms and conditions are in addition to Bondgate IT's Terms & Conditions.

Please read Nominet's Terms and Conditions of Domain Name Registration.

Domain Renewals

Bondgate IT will notify you by e-mail if your domain name is due for renewal / going to expire in the next 2 Months and verify that you would like to renew the domain name.

A final email notification of domain name expiry will be given 30 days before your domain name expires. In the event that domain name is not renewed on or before the expiry date it will be deemed to have expired and will cease to operate.

Clients who have requested that we manage your domain name on your behalf as part of our IT managed services will have their domain name automatically renewed by us.

All domain name renewals are subject to Nominet's Terms and Conditions of Domain Name Registration. Unless advised otherwise, domain name renewals will be for a 2 year period from the original date of expiry and will be invoiced to your account with us.

Domain Transfer In

To transfer a .uk domain name to us please change the IPS tag of your domain name(s) to our IPS tag BONDGATE. By transferring a domain name to us you are agreeing to our Terms and Conditions and also agreeing to Nominet's Terms and Conditions of Domain Name Registration.

Domain Transfer Away

To move your .uk domain name away from the BONDGATE tag please e-mail support@bondgate.co.uk with the following information:-

Your domain name will be released to the new IPS tag within 1 business day of the request being received. We will not charge you a fee to release the domain name however the transfer may be subject to fees from your new registrar.

Domain Cancellation

To cancel a .uk domain name which is held by us please email support@bondgate.co.uk with the following information:-

We will verify your request and process the cancellation within 5 business days of the request being received. We will not charge you a fee to cancel the domain name.

Abuse and Disputes

To report a dispute or abuse in relation to a domain name registration please contact Bondgate IT via email to support@bondgate.co.uk or telephone on 01325 369950 in the first instance. We will respond to your query within 1 business day of the communication being received. If you are unhappy with our proposed resolution, or for any issue which cannot be remedied by Bondgate IT, your dispute can be handled by Nominet's Dispute Resolution Service. Further information can be found at http://www.nominet.uk/domains/resolving-uk-domain-disputes-and-complaints/.

Complaints

To make a complaint about the service you have received from Bondgate IT please send your complaint to us via email to support@bondgate.co.uk or telephone on 01325 369950. We will respond to you within 1 business day of the complaint being received. If you are unhappy with our response you can escalate your complaint to Nominet. Further information can be found at http://www.nominet.uk/resources/complaints.